cv66gg Privacy Policy —
Your information is safe with us
This policy explains with complete transparency how your personal information is collected, stored, used, and protected on the cv66gg platform.
This Privacy Policy ("Policy") applies to all users ("you", "your") of the website cv66gg.lat operated by cv66gg ("we", "us", "Platform"). When you register on our platform, create an account, or use our services, you agree to abide by the terms of this Policy.
We believe you should have full control over your personal information. This Policy explains in simple, clear language what information we collect, why we collect it, and how your privacy is protected. If you have any questions, our support team is available 24/7 to help.
1What Information We Collect
To provide our services and ensure security on the cv66gg platform, we collect two types of information — information you provide directly and information collected automatically.
1.1 Information You Provide Directly
- Full name and date of birth (for age verification — only persons aged 21 or above may register)
- Email address and mobile number
- Residential address
- National ID or passport number (during the identity verification process)
- Financial transaction details: bKash, Nagad, or Rocket account numbers
- Any information you provide in support chat
1.2 Information Collected Automatically
- IP address and device identifier
- Browser type, language settings, and operating system
- Your activity on the website: pages visited, session duration, click behaviour
- Data collected from cookies and similar tracking technologies
- Login and logout times and account activity logs
1.3 Information Collected from Third Parties
In some cases we may receive additional verification-related information from identity verification services or fraud prevention partners. In such cases we use only the minimum necessary information.
2Purpose of Using Information
We use the information collected for the following legitimate purposes:
2.1 Account Management and Service Delivery
- Creating and keeping your account active
- Processing deposits and withdrawals
- Awarding bonuses, cashback, and rewards
- Storing gaming history and balance
- Assisting you through our support team
2.2 Security and Compliance
- Verifying age (21 or above only)
- Complying with Anti-Money Laundering (AML) guidelines
- Detecting and preventing fraudulent activity
- Preventing unauthorised access to accounts
- Preventing the creation of multiple accounts
2.3 Platform Development and Personalisation
- Suggesting games and offers based on your preferences
- Analysing data for the technical improvement of the platform
- Monitoring responsible gaming and providing assistance when needed
2.4 Communication
- Sending important transaction-related notifications
- Providing security alerts and account-related updates
- Informing you of promotional offers with your consent
3Cookie Policy and Tracking Technologies
We use cookies and similar technologies to improve your experience on the cv66gg website. Cookies are small text files stored in your browser.
3.1 Types of Cookies
- Essential cookies: Required to keep login sessions active and for security functions — these cannot be disabled.
- Functional cookies: Used to remember language and region preferences.
- Analytics cookies: Analyse patterns of platform use to help with improvements.
3.2 Cookie Control
You can disable non-essential cookies at any time from your browser settings. However, disabling certain cookies may limit some features of the platform.
4Information Sharing and Third Parties
We never sell your personal information. However, necessary information may be shared with specific third parties in the following limited circumstances:
4.1 Service Provider Partners
- Payment processors: Relevant financial information is provided to process bKash, Nagad, and Rocket transactions. These providers are governed by their own privacy policies.
- Identity verification services: Designated information for identity verification to meet legal requirements.
- Technology infrastructure: Server hosting and security service providers, who are bound by strict confidentiality agreements with us.
- Game providers: Providers including Pragmatic Play, JILI, PG Soft, and Spribe may receive limited gaming data to ensure fair play.
4.2 Legal Obligations
It may be necessary to provide information pursuant to a lawful directive from a law enforcement agency or court. In such cases we always seek legal advice and disclose only the minimum necessary information.
4.3 Business Restructuring
User data may be transferred in the event of a business merger or change of ownership. In such a case we will notify you in advance.
5Data Protection and Security
cv66gg has put in place the highest technical and organisational measures to protect your information:
5.1 Technical Protection
- SSL/TLS encryption: All data transmitted between your browser and our servers is encrypted.
- End-to-end encryption: Stored sensitive data is kept in an encrypted state.
- Two-factor authentication (2FA): The option to add an extra layer of security to your account.
- Firewall and intrusion detection: Round-the-clock network monitoring.
- Regular security audits: Periodic security assessments conducted by third-party experts.
5.2 Organisational Protection
- Employee access to information is controlled under a strict "need-to-know" basis.
- All employees are required to sign a confidentiality agreement.
- Regular staff training on data protection.
6Data Retention Period
We retain your information only for as long as necessary. Data retention periods are as follows:
- Active account information: Retained for as long as the account remains active.
- Financial transaction records: Retained for a specified period after account closure as required by law.
- Identity verification documents: Retained for a set period in accordance with applicable regulations.
- Support communication logs: Kept for a necessary period even after an issue is resolved.
- Marketing preferences: Until you withdraw your consent.
At the end of the specified period we securely delete or anonymise your personal information.
7Your Rights and Choices
You have the following rights regarding your personal information:
7.1 Access and Correction of Information
You can log in to your account at any time to view and update stored information. Contact our support team to correct any inaccurate information.
7.2 Right to Deletion
You may request closure of your account and deletion of the associated personal information. However, information retained due to legal obligations may not be possible to delete.
7.3 Withdrawing Marketing Communications
If you no longer wish to receive promotional emails or notifications, you can unsubscribe at any time or let our support team know. Important transaction-related notifications will continue to be sent.
7.4 Data Portability
Contact our support team if you would like a copy of your account data. We will fulfil your request within a reasonable time.
7.5 Objection to Processing
You may object to the processing of your information for specific purposes. However, certain processing may continue due to legal obligations or contractual requirements.
8Protection of Minors
cv66gg is intended solely for adults aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. Age verification measures are in place during the registration process.
If we become aware that information from a minor has been collected, we will immediately delete that information and close the associated account.
9International Data Transfers
Our servers and technology infrastructure may be located in various countries. When your information is transferred outside Bangladesh, we ensure that:
- Adequate data protection measures are in place in the receiving country.
- Strict data processing agreements have been executed with third parties.
- Transferred data is sent in an encrypted state.
- The standard of data protection will not be lower than the level described in this Policy.
10Policy Changes and Updates
We may update this Privacy Policy due to business changes, legal requirements, or service improvements. In the event of changes:
- The "Last Updated" date at the top of this page will be changed.
- For significant changes we will notify you by email.
- Continued use of the platform after changes will be taken as acceptance of the new Policy.
We recommend you review this Policy periodically.
11Contact and Complaints
If you have any questions, comments, or complaints about this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: Speak with us directly in Bengali through the platform's 24/7 live chat support.
We will consider your complaint with due seriousness and respond in the shortest possible time. Our goal is to provide a satisfactory resolution to all of your privacy-related concerns.
cv66gg gives your privacy the highest priority. Your information is always secure on this platform, which operates with SSL encryption and a fair play policy.